FAQ's

CAN I CHANGE MY ORDER: 

Once your order is placed and paid for, we can not alter it in any way.  ( this includes adding coupon codes).  If you have provided the incorrect email or address we CAN fix that for you. Please email us at sales@teenieandfrey.com so that we can further assist you. 

 

 WHY DOES MY PIECE NOT LOOK EXACTLY LIKE THE PRODUCT IMAGE: 

Most of our items are hand made or include natural stones. Each piece may vary slightly from the next and we like it this way! This means every piece is unique. Gemstones occur in nature and will naturally vary in color shape and size and can have peaks and divots and imperfections. No two are the same and none will be "perfect". 

 

 WHAT IS YOUR RETURN POLICY:

Due to our strict health and safety standards and the nature of our items, we do not offer returns or exchanges for any of our jewelry pieces. 

This is a health concern as jewelry is placed in the ears and on the skin

 We have measurements and other info listed in the product description, but feel free to reach out to us at sales@teenieandfrey.com with any product questions you may have, or check out our social media pages to see our reps rocking our pieces!

ARE YOUR PIECES HAND MADE:

All of the pieces in the Exclusive Collection are dreamed up and hand made here at the shop with high quality materials and the utmost care!

 

AFFILIATE PROGRAM:

If you are interested in bing a T+F Brand Ambassador or Affiliate, check out the info and how to apply here: https://teenieandfrey.com/pages/brand-rep-programABOUT 

 

WHAT IF MY JEWELRY BREAKS? CAN YOU FIX IT FOR ME?:

Due to the nature of our products we do not offer a warranty or life time guarantee and can not replace or refund any product that is damaged due to normal wear and tear.

If your item breaks with in a week of receiving it we will gladly repair it free of charge. 

If one of your pieces breaks down the road , please reach out to us at sales@teenieandfrey.com so that we can assist you with your repair needs.

Repair fee is $10 + shipping on all pieces.

 

WILL MY ITEMS FADE OR TARNISH: 

ALL precious and semi precious metals eventually will fade or tarnish. There are many factors that can affect this, creating a different time frame for every customer as far as how long their jewelry will last before fading. The best way to care for your Teenie + Frey pieces is to store them in a velvet lined jewelry box, or wrap it a soft material that will prevent scratches. Lightly wipe your jewelry with a microfiber cloth to get rid of any dirt or dust that may wear off the gold layer. 

DO NOT shower, wash your hands, get in hot tubs, spray perfume or other harsh chemicals on or near these items as it will greatly increase how quickly the finish will wear off. Avoid working out in your items as sweat can corrode the finish as well. 

We do not recommend storing your jewelry in the bathroom. 

 

WILL THE METAL TURN MY SKIN GREEN:

This all depends on your personal chemistry. All of our plated pieces are 14k gold, white gold or rose gold fill. These are high quality metals that will not cause irritation unless you have an existing metal allergy to those specific metals. 

 

 

PRODUCT AVAILABILITY:

If an item is not on the website it is not available. Not all items are guaranteed to be restocked.  We do not take special request.  If you would like to be notified of new arrivals and restocks please subscribe to our newsletter! We try to keep everything that is pending restock labeled with "PENDING RESTOCK" on the item title in a timely manner.