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FAQ's

CORONA VIRUS UPDATES:
With the Corona Virus on the forefront of all our minds, we just wanted to assure you that we are doing all we can to keep you protected. ⁣

𝘞𝘩𝘢𝘵 𝘸𝘦 𝘢𝘳𝘦 𝘥𝘰𝘪𝘯𝘨:⁣

• disinfecting every shipment that comes in, both the boxes and the actual components, as well as every package that gets sent you. Gloves are worn at all times while working in the office to add an extra precaution for both you and us. (Yes it may be a tad much but we are using the “better safe than sorry “ method !) ⁣

• we do work from a home studio so we will be utilizing just one person for the time being. ⁣

• all work space areas are sanitized both at the beginning and end of work time and through out the day ⁣

• returns/exchanges will be suspended for the time being to avoid more shipping than necessary ⁣

We hope you all are trying to find the positive in this stressful time and still getting out into the world to feel the sun and breath the fresh air!! ⁣
WHAT ARE YOUR HOURS?
We are open Monday - Thursday, 9:00am to 5:00pm and Friday 9:00am to 2:00 pm. If you contact us outside of business hours via our messenger, email or contact form, we will get back to you as quickly as possible on the next business day. 

                                                                                                                                                                                                                                      

CAN I CHANGE MY ORDER: 

Once your order is placed and paid for, we can not alter it in any way.  ( this includes adding coupon codes).  If you have provided the incorrect email or address we CAN fix that for you. Please email us at sales@teenieandfrey.com so that we can further assist you. 

 

 WHY DOES MY PIECE NOT LOOK EXACTLY LIKE THE PRODUCT IMAGE: 

Most of our items are hand made or include natural stones. Each piece may vary slightly from the next and we like it this way! This means every piece is unique. Gemstones occur in nature and will naturally vary in color shape and size and can have peaks and divots and imperfections. No two are the same and none will be "perfect". 

Pieces are subject to change at any time. If we see fit to make an alteration , we will keep the piece as close to the original as possible  

 

I DON'T SEE WHAT I'M LOOKING FOR ON THE WEBSITE, IS IT STILL AVAILABLE? 

All of the items that are currently available for purchase are listed on the website. If it is not visible on the site, it is not available for purchase.  If an item is pending restock it will be marked as such

 

 WHAT IS YOUR RETURN POLICY:

*** ALL RETURNS/EXCHANGES WILL BE TEMPORARILY SUSPENDED DURING THE CORONA VIRUS ISSUE IS UNDER CONTROL TO PREVENT UNNECESSARY SHIPPING ***

 

Due to our strict health and safety standards and the nature of our items, we do not offer returns or exchanges for any of our jewelry pieces that have ever been worn. This is a health concern as jewelry is placed in the ears and on the skin

-All returns MUST be initiated with in 2 days of the date of receiving the item. This includes items that arrive damaged. 

-Items MUST be unworn and still in the packaging. 

-PERSONALIZED ITEMS are not eligible for return 

-SALE ITEMS are final sale and no eligible for return or exchange.

-Return shipping is the responsibility of the customer. We suggest picking a shipping option that includes tracking and insurance to protect your item from theft of loss. Any lost or stolen returns are not the responsibility of Teenie + Frey.

-All returns will be processed when the item is received in the shop.            STORE CREDIT ONLY  will be issued as long as the item is returned in the above conditions. 

We have measurements and other info listed in the product description, but feel free to reach out to us at sales@teenieandfrey.com with any product questions you may have, or check out our social media pages to see our reps rocking our pieces!

 

ARE YOUR PIECES HAND MADE:

All of the pieces in the Wild Collection and almost all of our other pieces are dreamed up and hand made here at the shop with high quality materials and the utmost care!

 

AFFILIATE PROGRAM:

If you are interested in bing a T+F Brand Ambassador or Affiliate, check out the info and how to apply here: https://teenieandfrey.com/pages/brand-rep-programABOUT 

 

WHAT IF MY JEWELRY BREAKS? CAN YOU FIX IT FOR ME?:

Due to the nature of our products we do not offer a warranty or life time guarantee and can not replace or refund any product that is damaged due to normal wear and tear.

If your item breaks with in a week of receiving it we will gladly repair it free of charge. You will need to provide an image of the damaged piece and your order number when reaching out.  

If one of your pieces breaks down the road , please reach out to us at sales@teenieandfrey.com so that we can assist you with your repair needs.

Repair fee is $10 + shipping on all pieces.

 

WILL MY ITEMS FADE OR TARNISH: 

Gold Plated: ALL gold plated pieces eventually will fade or tarnish. There are many factors that can affect this, creating a different time frame for every customer as far as how long their jewelry will last before fading. The best way to care for your Teenie + Frey pieces is to store them in a velvet lined jewelry box, or wrap it a soft material that will prevent scratches. Lightly wipe your jewelry with a microfiber cloth to get rid of any dirt or dust that may wear off the gold layer. 

DO NOT shower, wash your hands, get in hot tubs, spray perfume or other harsh chemicals on or near these items as it will greatly increase how quickly the finish will wear off. Avoid working out in your items as sweat can corrode the finish as well. 

We do not recommend storing your jewelry in the bathroom. 

Gold Filled (Wild Collection): Gold filled  is a metal composed of a solid layer of gold that is bonded to a core base metal through heat and pressure.  Gold filled jewelry will not wear off over time, and if taken care of properly it can last a lifetime.  Gold fill is indistinguishable from solid gold but costs significantly less because of its base metal core.  It differs from gold plate in that gold plate consists of a thin, microscopic layer of gold that will wear off over time.  The gold on gold filled is around 15 times thicker than gold plated jewelry.

Unlike gold plate, it's safe to get your gold filled jewelry wet.  All of the pieces in the Wild Collection, uses 14k or 18k  gold fill.  You can wear it to bed, in the shower, and while you exercise.  It's safe to swim in gold filled (though I generally suggest avoiding pools and hot tubs for any type of jewelry.

 

 

 ADJUSTING YOUR RING

To adjust the thicker  adjustable band rings, we recommend wrapping them in a soft cloth and using needle nose pilers to gently pull the sides apart. Please note : these rings do not adjust larger than a size 9. If you pull to far or to rough you can permanently damage the ring. Please be gentle with your piece. Teenie + Frey is not liable for damage due to rough handling or stretching the piece beyond what is recommended. 

 

WILD COLLECTION:
This collection is our newest baby and our pride and joy. These pieces are all hand made of 14 or 18k gold filled materials and can last a life time if properly cared for! 
Please Note: These pieces do have an average turn around time of 2 weeks. If purchased with other pieces, the order will ship once fully completed. 
PRODUCT AVAILABILITY:

If an item is not on the website it is not available. Not all items are guaranteed to be restocked.  We do not take special request.  If you would like to be notified of new arrivals and restocks please subscribe to our newsletter! We try to keep everything that is pending restock labeled with "PENDING RESTOCK" on the item title in a timely manner.

 

WILDCHILD PRESETS 

Preset purchases are NON REFUNDABLE. Please read through all directions and make sure you phone is compatable with DNG file presets BEFORE ordering. 

We are not liable for issues with your personal devices or Lightroom app. Please refer to online tutorials if you come across issues while downloading, if the directions provided don’t work for your phone.  

Preset downloads all have a 3 download limit.  

 

 

 

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