RETURNS

 PLEASE NOTE: Due to our strict health and safety standards and the nature of our items, we do not offer returns or exchanges for any of our jewelry pieces that have ever been worn. This is a health concern as jewelry is placed in the ears and on the skin

 

BEFORE RETURNING YOUR ITEM PLEASE REACH OUT TO US AT SALES@TEENIEANDFREY.COM.

-All returns MUST be initiated with in 2 days of the date of receiving the item. 

-Items MUST be returned  in new and unworn condition, and in their original packaging. 

-PERSONALIZED ITEMS are not eligible for return 

-SALE ITEMS are final sale and not eligible for return.

-Return shipping is the responsibility of the customer. We suggest picking a shipping option that includes tracking and insurance to protect your item from theft of loss. Any lost or stolen returns are not the responsibility of Teenie + Frey.

-All returns will be processed when the item is received back to the shop. 

-STORE CREDIT for the item price (minus shipping and a 15% restocking fee) will be issued as long as it meets the above requirements. 

We have measurements and other info listed in the product description, but feel free to reach out to us at sales@teenieandfrey.com with any product questions you may have before purchasing! Please feel free to  check out our social media pages to see our reps rocking our pieces!

 

IF ITEMS ARE SENT BACK THAT DO NOT MEET OUR POLICY REQUIREMENTS these items will be held at the shop until return shipping has been paid by the customer and will be sent back immediately following payment.